customer service team
Customer Services Supervisor
Kirsty joined Alliance in 2015, predominantly looking after the
London on-trade, after gaining varied experience working in wine
related industries. Kirsty's background is many years in
hospitality management in Scotland, but it was during time spent
working at a winery in New Zealand that her passion for wine
developed. She is gradually working her way through the WSET
qualifications and spends many an evening practising her tasting
An avid traveller and adventure seeker, Kirsty is never far from
planning her next trip, and enjoys discovering delicious new wine
and food from the more peculiar nooks and crannies of the world.
Aside from travelling, Kirsty enjoys the gym, cycling, and watching
her favourite football team, or can often be found with friends
listening to live bands.
Customer Services Executives
Tracey has been part of the Alliance team for over 20 years and
has had various roles as the company has grown. She is currently
looking after the administration for National Accounts, Export,
Wholesale and Alliance Wine Australia customers and really enjoys
her varied role.
In her spare time Tracey enjoys nothing more than spending time
with her husband James, children Jenna and Sam, as well as other
family and friends. Also, when time allows, Tracey can be found
tinkering with beads making jewellery.
Mairi joined the Customer Services team in 2015 and looks after
Scottish trade customers as well as a few London On Trade
customers. Outside of work Mairi enjoys running to keep fit and
socialising with friends and family. Mairi is passionate about wine
and keen to continue to expand her knowledge. She enjoys learning
about wines of the world and finding new favourites.
Amy joined the Customer Services team in March 2016 having a
background in Exports in Whisky to the Middle East and India, and
sales in soft drinks. Amy currently looks after the National
accounts and also Alliance Wine Australia, and enjoys being part of
the development and growth in these sectors. Outside of work Amy
enjoys going to watch her favourite football team and socialising
with friends and family. Amy also has a passion for travelling and
enjoying new experiences.
Stephen joined Alliance Wine in the summer of 2016 and looks
after both on-trade and wholesale customers. It was his background
working in hospitality that made him develop both an interest in
wine, and the beginnings of a relationship with Alliance firstly as
a customer. After a lengthy sojourn into academia, studying
First World War literature, it was time to trade the trenches for
the vineyards. When an opportunity opened up in the customer
services team, Stephen jumped at the chance, and hasn't looked
back…just take a look at his staff account.
Alan joined Alliance in 2018 after many years of carrying
plates, telling food puns and selling wine in the restaurant trade.
Working for the company allows him to justify the vast quantities
of wine that he consumes on a weekly basis as "product knowledge
training". A keen fisherman and shot, he spends most of his free
time outdoors in pursuit of anything with fur, feathers or fins to
have for his dinner. He can also be found at the side of the road
lying underneath his homemade camper van, when something inevitably