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customer service team

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Customer Services Supervisor

Kirsty Macleod

Kirsty Macleod

 01505 506241

Kirsty joined Alliance in 2015, predominantly looking after the London on-trade, after gaining varied experience working in wine related industries. Kirsty's background is many years in hospitality management in Scotland, but it was during time spent working at a winery in New Zealand that her passion for wine developed. She is gradually working her way through the WSET qualifications and spends many an evening practising her tasting skills!

An avid traveller and adventure seeker, Kirsty is never far from planning her next trip, and enjoys discovering delicious new wine and food from the more peculiar nooks and crannies of the world. Aside from travelling, Kirsty enjoys the gym, cycling, and watching her favourite football team, or can often be found with friends listening to live bands.

Customer Services Executives

Tracey Russell

Tracey Russell

 01505 506244

Tracey has been part of the Alliance team for over 20 years and has had various roles as the company has grown. She is currently looking after the administration for National Accounts, Export, Wholesale and Alliance Wine Australia customers and really enjoys her varied role.

In her spare time Tracey enjoys nothing more than spending time with her husband James, children Jenna and Sam, as well as other family and friends. Also, when time allows, Tracey can be found tinkering with beads making jewellery.  


Mairi Hodge 

Mairi Hodge

 01505 506245

Mairi joined the Customer Services team in 2015 and looks after Scottish trade customers as well as a few London On Trade customers. Outside of work Mairi enjoys running to keep fit and socialising with friends and family. Mairi is passionate about wine and keen to continue to expand her knowledge. She enjoys learning about wines of the world and finding new favourites.



Amy Chalmers

 01505 506243

Amy joined the Customer Services team in March 2016 having a background in Exports in Whisky to the Middle East and India, and sales in soft drinks. Amy currently looks after the National accounts and also Alliance Wine Australia, and enjoys being part of the development and growth in these sectors. Outside of work Amy enjoys going to watch her favourite football team and socialising with friends and family. Amy also has a passion for travelling and enjoying new experiences.



Stephen Phillips

 01505 506242

Stephen joined Alliance Wine in the summer of 2016 and looks after both on-trade and wholesale customers. It was his background working in hospitality that made him develop both an interest in wine, and the beginnings of a relationship with Alliance firstly as a customer. After a  lengthy sojourn into academia, studying First World War literature, it was time to trade the trenches for the vineyards. When an opportunity opened up in the customer services team, Stephen jumped at the chance, and hasn't looked backā€¦just take a look at his staff account.



Alan Fleming

 01505 506247

Alan joined Alliance in 2018 after many years of carrying plates, telling food puns and selling wine in the restaurant trade. Working for the company allows him to justify the vast quantities of wine that he consumes on a weekly basis as "product knowledge training". A keen fisherman and shot, he spends most of his free time outdoors in pursuit of anything with fur, feathers or fins to have for his dinner. He can also be found at the side of the road lying underneath his homemade camper van, when something inevitably breaks again.