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customer service team

Customer Services Supervisor

Kirsty Macleod

Kirsty Macleod

 01505 506241

Kirsty joined Alliance in 2015, predominantly looking after the London on-trade, after gaining varied experience working in wine related industries. Kirsty's background is many years in hospitality management in Scotland, but it was during time spent working at a winery in New Zealand that her passion for wine developed. She is gradually working her way through the WSET qualifications and spends many an evening practising her tasting skills!

An avid traveller and adventure seeker, Kirsty is never far from planning her next trip, and enjoys discovering delicious new wine and food from the more peculiar nooks and crannies of the world. Aside from travelling, Kirsty enjoys the gym, cycling, and watching her favourite football team, or can often be found with friends listening to live bands.

Customer Services Executives

Tracey Russell

Tracey Russell

 01505 506244

Tracey has been part of the Alliance team for 20 years and has had various roles as the company has grown. She is currently looking after the administration for National Accounts, Export, Wholesale and Alliance Wine Australia customers and really enjoys her varied role.

In her spare time Tracey enjoys nothing more than spending time with her husband James, children Jenna and Sam, as well as other family and friends. Also, when time allows, Tracey can be found tinkering with beads making jewellery.  


Mairi Hodge 

Mairi Hodge

 01505 506245

Mairi joined the Customer Services team in 2015 and looks after Scottish trade customers as well as a few London On Trade customers. Outside of work Mairi enjoys running to keep fit and socialising with friends and family. Mairi is passionate about wine and keen to continue to expand her knowledge. She enjoys learning about wines of the world and finding new favourites.



Amy Chalmers

 01505 506243

Amy joined the Customer Services team in March 2016 having a background in Exports in Whisky to the Middle East and India, and sales in soft drinks. Amy currently looks after the National accounts and also Alliance Wine Australia, and enjoys being part of the development and growth in these sectors. Outside of work Amy enjoys going to watch her favourite football team and socialising with friends and family. Amy also has a passion for travelling and enjoying new experiences.

Alistair Montgomery

 01505 506246

Stephen Phillips

 01505 506242