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customer service team

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Customer Services Executives

Tracey Russell

Tracey Russell

 01505 506244

Tracey has been part of the Alliance team for over 20 years and has had various roles as the company has grown. She is currently looking after the administration for National Accounts, Export, Wholesale and Alliance Wine Australia customers and really enjoys her varied role.

In her spare time Tracey enjoys nothing more than spending time with her husband James, children Jenna and Sam, as well as other family and friends. Also, when time allows, Tracey can be found tinkering with beads making jewellery.  


Mairi Hodge 

Mairi Hodge - Currently on Maternity Leave

 01505 506245

Mairi joined the Customer Services team in 2015 and looks after Scottish trade customers as well as a few London On Trade customers. Outside of work Mairi enjoys running to keep fit and socialising with friends and family. Mairi is passionate about wine and keen to continue to expand her knowledge. She enjoys learning about wines of the world and finding new favourites.



Stephen Phillips

 01505 506242

Stephen joined Alliance Wine in the summer of 2016 and looks after both on-trade and wholesale customers. It was his background working in hospitality that made him develop both an interest in wine, and the beginnings of a relationship with Alliance firstly as a customer. After a  lengthy sojourn into academia, studying First World War literature, it was time to trade the trenches for the vineyards. When an opportunity opened up in the customer services team, Stephen jumped at the chance, and hasn't looked backā€¦just take a look at his staff account.



Alan Fleming

 01505 506247

Alan joined Alliance in 2018 after many years of carrying plates, telling food puns and selling wine in the restaurant trade. Working for the company allows him to justify the vast quantities of wine that he consumes on a weekly basis as "product knowledge training". A keen fisherman and shot, he spends most of his free time outdoors in pursuit of anything with fur, feathers or fins to have for his dinner. He can also be found at the side of the road lying underneath his homemade camper van, when something inevitably breaks again.



Justin Walsh

 01505 506224

Justin joined Alliance Wine in 2018 and looks after both on-trade and wholesale customers. He comes from an extensive background working in hospitality, over the course of 16 years he has managed a number of award winning restaurants. He has lived and travelled through a number of wine regions as a child growing up and as a backpacker. This has all helped develop an interest in wine that led him to join Alliance Wine. Also a keen runner recently taking up the challenges of Ultra Marathons, anything for an excuse to celebrate afterwards with good wine.



Siobhan Rose

  01505 506243

Siobhan joined Alliance in early 2019 following a successful career in hospitality management, which sparked her interest in wine. She thoroughly enjoys working as part of the customer-service team, a position which allows her to utilise the skills that she honed in the restaurant trade. When not at her desk Siobhan enjoys dining out with friends and family. She also loves travelling and is never happier than when sat in the sun, with good company, sampling local wines.



Chloe O'Donnell

  01505 506241

Working in hospitality from the age of 16 Chloe seems to have done every job possible in the industry! Most recently she has been managing various pubs and restaurants in Ayrshire but has decided it was time for a change in favour of a better family/ work life balance. Chloe loves to travel and spends every spare minute and penny she has in Portugal with her family and extended family there. But Scotland's always had her heart and she loves driving around the countryside photographing all the beautiful landscapes and scenery here. In terms of wine... Chloe favours any excuse to pop open some bubbles and celebrate! 



Alistair Montgomery

  01505 506246

Alistair joined us in October 2015 after spending many years in hotels, bars, restaurants and nightclubs in hospitality management. Naturally this is where he picked up a strong interest for food & beverages and after joining Alliance he successfully completed WSET Level 1 and Level 2, and is now looking to further his drinks knowledge even more.

Well travelled, Alistair spent 2 years in the South of France as a child and worked in Magaluf as a bar man for a Summer season. He is now settled down and likes to take life a little easier. He loves spending time with family and friends, out cycling or at his local whisky shop for one of their tasting nights. He visits Murrayfield for the Scotland rugby team's home games which have become more enjoyable in recent years as they are actually starting to win!!!!

International Customer Services Coordinator

Kirsty Macleod

Kirsty Macleod

 01505 506241

Kirsty joined Alliance in 2015, predominantly looking after the London on-trade, after gaining varied experience working in wine related industries. Kirsty's background is many years in hospitality management in Scotland, but it was during time spent working at a winery in New Zealand that her passion for wine developed. She is gradually working her way through the WSET qualifications and spends many an evening practising her tasting skills!

An avid traveller and adventure seeker, Kirsty is never far from planning her next trip, and enjoys discovering delicious new wine and food from the more peculiar nooks and crannies of the world. Aside from travelling, Kirsty enjoys the gym, cycling, and watching her favourite football team, or can often be found with friends listening to live bands.