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Administrative Assistant - Modern Apprenticeship - 14376

11 September 2017


Fixed Term - 12 months


£11,833 per annum


With a membership of over 435,000, the Royal College of Nursing is the largest professional association and union of nursing staff and students in the UK. We're proud to be a leading player in the development of nursing policy and practice, with an influential voice at home and abroad. Plus, we're number 15 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Three Star Best Companies Accreditation for 2017 and are accredited with Investors in People Gold Standard.  So, join us, and you'll have the chance to nurture your career and improve standards of care.  

Work Environment: 

Working in an office based team.

What might a day in this job look like?

You will provide a range of administrative support to the Communications team, the Facilities team and the PA to the Director. 

Duties will include: 

  • Assist in answering telephone enquiries, handling sensitive information with absolute discretion
  • Make travel and accommodation arrangements 
  • Participate in centralised administrative support duties
  • Monitor and update RCN Scotland social media accounts and support the delivery of social media plans
  • Regularly update the RCN Scotland website and support the development of creative digital content
  • Provide reception cover for three half days per week, greeting visitors, booking taxis and couriers, managing the incoming and outgoing mail
  • Provide administrative support for events, internally and externally 
  • Assist with meeting room set up and break down, including clearing of catering. 

What will I learn?

Working in the communications team you will develop a variety of skills including team work, communication and customer service skills.

You will work towards an SVQ Level 3 in Business and Administration. 

What Qualifications / Qualities are required?

Minimum five National 5s or equivalent including English.

We are looking for someone who: 

  • is self-reliant whilst seeking advice and support when required
  • is open to sharing knowledge and learning from others
  • communicates clearly and concisely
  • listens carefully, asks questions and records information accurately
  • is helpful, courteous and patient
  • develops productive relationships within and outside the team
  • offers support and help to colleagues
  • respects and utilises the expertise of colleagues
  • plans work to ensure ability to deliver a quality service
  • adapts plans or reprioritise to respond to urgent needs
  • demonstrates the ability to work within tight timescales
  • contributes ideas for making improvements
  • responds quickly to request for information
  • demonstrates initiative
  • takes ownership of projects.

Closing Date:

Sunday 1 October.

Interviews will take place on Friday 13 October.