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Business Support - Modern Apprenticeship (R058) - 15230

5 January 2018


Two Years Fixed Term 


£16,000 per annum (pay range £16,400 - £17,514)


Historic Environment Scotland is the lead body for Scotland's historic environment; a charity dedicated to the advancement of heritage, culture, education and environmental protection. We're at the forefront of researching and understanding the historic environment, and addressing the impact of climate change on its future. Historic Environment Scotland investigate and record architectural and archaeological sites and landscapes across Scotland and care for more than 300 properties of national importance. 

Work Environment:

The Business Support Apprentice post sits within the Business Support Team in the Heritage Directorate.  The team co ordinates the Statutory Consents processes, deals with all Directorate enquiries and correspondence, and co-ordinates the general administration of the Directorate, including travel, training and finance.

What might a day in this job look like?

The Business Support Apprentice provides administrative support for the Statutory Consents processes which are administered by the organisation.  They also receive and co-ordinate general enquiries and provide general administrative support for the work of the Heritage Directorate.  

Key responsibilities, duties and objectives:

  • Log all designation and consent consultations/applications and associated casework and damage cases on the Heritage Management System
  • Assist colleagues with the preparation of files and gathering of background material and information to support the delivery of statutory casework and designations functions
  • Handling central Heritage Directorate internal and external enquiries by telephone, e-mail and mail
  • Provide a central booking service for all car hires, accommodation, travel tickets, meeting rooms and refreshments
  • Log out and maintain supplies of health and safety and other pool equipment
  • Monitor and replenish stationery supplies
  • Undertake general administrative functions in support of Heritage Directorate staff including photocopying, scanning and binding
  • Carry out financial transactions and purchasing for Directorate colleagues, e.g. using ePC Card and Integra
  • Provide dedicated business support for six field officers who work from home
  • Maintain desk instructions/guidance to ensure current practice is accurately reflected and understood
  • Assist Heritage Directorate colleagues with ad hoc tasks and projects as required.  

What will I learn?

You will undertake an SVQ Level 3 in Business and Administration (SCQF Level 6) delivered by Rewards Training. You will also learn how to deliver excellent service, contributing to and supporting working together in a team, planning and organising, and communicating appropriately and clearly.

What Qualifications / Qualities are required?

Ideally, we are looking for National 5 or equivalent including Maths and English, and/or Higher Grades. This role will require excellent attention to detail as accuracy is essential, and the ability to work quickly and accurately under pressure.

Closing Date:

This position will be filled when a suitable applicant is found.