Customer Service Executive

At Alliance Wine, we're passionate about delivering exceptional wines and outstanding service. We're looking for a proactive, organised Customer Service Executive to help provide an excellent experience for our customers across the UK.

This is a fast-paced role that requires excellent attention to detail, strong communication skills and the ability to anticipate and resolve problems before they impact the customer.

  The successful candidate should have:

• A customer-first mindset with a commitment to delivering exceptional service
• Strong communication and relationship-building skills.
• Strong ownership and accountability.
• Confidence in solving problems with a proactive approach.
• The ability to work collaboratively and efficiently.
• Excellent organisational skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Good systems and administrative skills.
• Experience using ERP, portal or EDI systems is desirable.
• Previous customer service or order processing experience.
• Wine, hospitality or drinks industry experience is an advantage.

 Your key responsibilities will include:

• Process customer orders accurately across multiple systems.
• Set up and maintain customer accounts, pricing and product information.
• Manage credits, returns, stock reservations and delivery requests.
• Maintain customer records, wine lists, pricing and vintage changes.
• Monitor open orders, invoices, returns and operational reports.
• Use customer portals and EDI systems confidently and accurately.
• Manage sample requests and support stock availability.
• Resolve customer queries and complaints quickly and professionally.
• Build strong relationships with customers, suppliers and internal teams.
• Proactively identify and resolve issues before they impact customers.

If you're highly organised, enjoy solving problems, and are passionate about providing outstanding customer service, we'd love to hear from you.

If you feel strongly that this is the role for you, but don’t quite meet all of these criteria, please get in touch anyhow and tell us more about yourself. We are always keen to explore the potential to work with people who have a serious ambition to join our team.

To apply for this role, please send your CV and covering letter to Justin Walsh, Head of Customer Service, Stock & In-bound logistics Justin.Walsh@alliancewine.com

The closing date is Friday, 28th August.